Azra is a Discord ticket bot that turns support into private, organised channels: button panels, multiple categories, staff claim/unclaim, add/remove members and full transcripts — all set up from a web dashboard.
Post a branded panel to any channel and members open a ticket with a button or dropdown. Each category can route to a different support role, channel category and log channel — so billing, reports and applications land in the right hands.
Staff claim a ticket so there’s no double-handling, add or remove members when a ticket needs another person, and close with a confirmation step. Everything happens through buttons — nothing to memorise.
When a ticket closes, Azra generates a full transcript and stores it, viewable and downloadable from a link — a permanent record for disputes, quality review or your own audit needs.
Every feature is included on every plan. No credit card, no commitment, no per-feature paywall.
