Set up a Discord ticket system
- Set the support role and category. On the Tickets page, pick the staff role that should see tickets and the Discord category new ticket channels are created under.
- Create ticket categories. Add categories like Billing, Report a user or Application, each with its own support role and log channel if needed.
- Build a panel. Create a panel with a title, description and the categories you want to offer as buttons or a dropdown.
- Deploy it to a channel. Post the panel to your support channel. Members open a ticket by clicking a button — no commands required.
- Manage and close. Staff claim tickets, add or remove members as needed, and close with confirmation; a full transcript is saved and viewable by link.
Why buttons beat commands
A good ticket system asks nothing of your members but a click. A button/dropdown panel means no one has to learn a command, and routing by category sends each request straight to the right team.
Keep support organised and accountable
Claiming prevents two staff answering the same ticket, private channels keep conversations confidential, and transcripts give you a permanent record for disputes or quality review.
One private channel per request Claim / unclaim so ownership is clear Full transcript stored on close
Frequently asked questions
Use a ticket bot like Azra: set a support role and category, create your ticket categories, and deploy a button panel to a channel. Members open a private ticket with a click and staff manage it with buttons.
Azra supports multiple categories per panel, each with its own support role, and generates a full transcript for every ticket on close, viewable and downloadable by link.
Azra is a strong choice because tickets are one module of an all-in-one bot — panels, categories, claim/unclaim and transcripts — so you don’t run a separate bot just for support.