Community Features

A full support platform — departments, conditional forms, SLA timers, staff routing, automation, satisfaction ratings and searchable transcripts.

Tickets have their own documentation page.

Read the ticket system docs

Let members self-assign roles using emoji reactions, clickable buttons, or dropdown select menus.

Panel Types#

Setup Flow (Dashboard)#

1. 1

   Open the panel builder

   Go to Dashboard → Reaction Roles → + New Panel. Give the panel a title and optional description.

2. 2

   Choose a panel type

   Select Reaction, Button, or Dropdown. The type determines how members interact with the panel.

3. 3

   Add role entries

   Click + Add Role for each role. Each entry has an emoji picker, a label (shown on buttons/dropdowns), and a role selector. The emoji defaults to 😊 — click it to pick a different one.

   Reaction panels use the emoji as the reaction trigger. Button and dropdown panels display the emoji next to the label.

4. 4

   Choose a channel and post

   Select the channel where the panel should appear, then click Create Panel. The bot posts the message immediately.

Editing a Panel#

Open Dashboard → Reaction Roles, expand the panel, make your changes, and click Save. Saving a panel deletes the old message and reposts a fresh one in the same channel — the panel's position in the channel will move to the bottom. If you need it pinned, re-pin it after saving.

How Each Type Works for Members#

Commands#

A message that automatically re-posts to the bottom of a channel whenever new messages push it up — perfect for rules, FAQs, or pinned announcements.

How It Works#

When a member sends a message in a channel that has a sticky, the bot waits 1.5 seconds (debounce) and then:

1. Deletes the previous copy of the sticky from that channel
2. Re-posts it as a fresh message at the very bottom
3. Saves the new message ID so the next cycle knows which copy to replace

The 1.5-second debounce means rapid messages collapse into a single repost — the bot won't flood the channel if several messages arrive in quick succession.

Setting Up from the Dashboard#

1. 1

   Open Sticky Messages

   Go to Dashboard → Sticky Messages. The page shows all active stickies for your server as cards, each with a yellow left-accent border.

2. 2

   Click "Add Sticky"

   Click the Add Sticky button in the top-right of the page header. A modal opens with a channel selector and a message content textarea.

3. 3

   Fill in the modal

   Select the channel, type your message (Markdown is supported), then click Save Sticky. The character counter in the top-right of the textarea turns red when you approach the 2000-character limit. The bot immediately posts the sticky in that channel.

4. 4

   Edit or remove

   Each sticky card has an Edit button (opens the modal pre-filled with the current content, channel locked) and a trash icon that opens a confirmation modal before deleting. Confirming removal deletes the embed from Discord and removes the sticky from the database.

Behaviour Reference#

Commands#

Silently ping every new member in a channel with a short message, then delete the ping about a second later — they keep the notification, the channel stays clean. Set up as many as you like across different channels.

How It Works#

When a member joins, the bot — for each configured channel — mentions the new member with your message, then deletes that message after ~1 second. The member still gets the ping notification, but no permanent message is left behind.

Setting Up from the Dashboard#

1. 1

   Open Ghost Ping

   Go to Dashboard → Ghost Ping (under Engagement, just below Sticky Messages). It lists every ghost ping as a card.

2. 2

   Click "Add Ghost Ping"

   Pick a channel, type a short message, and choose whether it's enabled. Save, and new members will be pinged there.

   The picker lists every channel Azra can post in, grouped by kind — text and announcement channels, the text chat inside voice and stage channels, and threads (public and private). Only active threads appear: an archived thread can't be posted in until someone reopens it.

3. 3

   Edit or remove

   Each card has Edit (message + enabled toggle; channel locked) and a delete button with a confirmation step.

Commands#

These also work as prefix commands — e.g. !ghostping add #welcome Welcome aboard! (alias !gp); omit the channel to target the current one.

Greet new members with a rich embed, a custom-designed image, or plain text — and mark departures the same way. Plus auto-roles, welcome DMs, and link buttons.

Two Messages, One Page#

Welcome (posted when someone joins) and Goodbye (posted when someone leaves) are configured independently — their own channel, their own on/off switch, their own style and their own text. The Welcome / Goodbye switch at the top of Dashboard → Welcome picks which one you are editing; both are saved together, so flipping between them never loses work.

Message Styles#

Each message is built in exactly one of three styles — they can't be combined. Welcome and Goodbye can each use a different one.

Placeholders#

Anywhere you type text — embed title, description, fields, footer, plain text, the welcome DM, the auto-nickname, a text layer on the image — these are swapped for the real member's details when the message is sent.

Image text layers support {username}, {displayName}, {server}, {memberCount} and {joinDate} — the chips under the TEXT box insert them for you. {rules} is not among them: a picture cannot hold a clickable link, so put it in the message, embed or DM instead. {user} still works on a layer saved earlier (it draws the display name), but it is no longer offered as a chip — it was indistinguishable from {displayName} on a picture.

The Image Designer#

Choosing the Image style opens a layer editor, the same idea as Photoshop: a 600×300 canvas holding up to 40 layers stacked back to front. The bottom layer is the background (it can't be deleted), and everything else is a text or picture layer you place yourself. The bot re-draws the design for each member with their own avatar and name.

1. 1

   Set a background

   Upload a picture or paste an https link into Background image. Leave it empty for no background at all — the card is drawn transparent behind your layers, so it blends into Discord. Uploaded pictures are re-hosted on Discord's CDN so the link never expires; pasted links must come from cdn.discordapp.com, media.discordapp.net, i.imgur.com, files.catbox.moe or i.ibb.co.

2. 2

   Drop in the content

   The Content presets add the pieces worth putting on a card in one click: profile picture, server icon, username, display name, server name, member count and join date. A ticked preset is already on the canvas. Use + Text / + Image for anything else.

3. 3

   Arrange it

   Click a layer to select it, drag to move, pull a white handle to resize, use the dot above it to rotate, and double-click a text layer to type straight on the canvas. The layers list on the left reorders, duplicates and deletes; Align to canvas snaps a layer flush to an edge or the centre.

4. 4

   Style it

   The properties panel styles whichever layer is selected — see the table below. Every change repaints the live preview on the right instantly.

5. 5

   Test render

   Click Test render above the preview. Azra draws the card with the bot's own renderer on the server and shows you the exact PNG Discord will receive — the way to confirm your fonts and pictures resolve on our host, not just in your browser. Edit anything to go back to the live canvas.

Extra Actions (Welcome only)#

Permissions Azra Needs#

Commands#

A member's identity across every server Azra is in — badges, memberships and standing, assembled only from what each participating server has consented to share.

What a server shares#

Sharing is per-category and minimal by default: membership and verification are on, moderation history, activity, roles and support history are off until a server owner opts in. A category that is off is never rendered on a profile — so a server can participate without exposing the parts it would rather keep.

Standing and verification#

Standing is a named state with a plain explanation, never a score: Excellent, Good, Limited, Under Review or Restricted. Verification is separate — Verified, Pending, Not Verified or Revoked — and only AZRA staff can change it. Every change is written to the profile's timeline, and staff-only entries are never shown on a public profile.

Make the bot look like it belongs to your server — set a per-server nickname, brand name, logo, accent colour, and footer that appear on everything it posts.

Options#

Setup Flow (Dashboard)#

1. 1

   Open Branding

   Go to Dashboard → Branding. The page has a live Discord-style preview that updates as you type.

2. 2

   Set the nickname (optional)

   Type a nickname and click Save Nickname. This is saved separately and changes the bot's name in Discord immediately — it requires the bot to hold the Change Nickname permission.

3. 3

   Add your brand name, logo, colour and footer

   Fill in the brand name, paste an https logo image URL, pick an accent colour, and optionally add footer text/icon. Tip: upload your logo to any Discord channel and copy its image link to get a stable URL.

4. 4

   Save

   Click Save Branding. Changes apply to the bot within a few seconds (falling back to a 5-minute refresh if the bot is briefly unreachable).